In the U.S., 50% of adults can’t read a book written at the 8th grade level. About 22% speaks a language other than English at home and 37% of these individuals have Limited English Proficiency.

These populations struggle to understand the complex regulatory and industry specific language that is frequently used in communications by critical services such as government agencies, healthcare and financial services organizations.

The time and cost burden of optimizing communications and providing non-English versions is immense and is typically only done when mandated. Generative AI can change that.

Join this Webinar to hear from Kaspar Roos of Aspire about the latest trends and priorities surrounding AI in customer communications. Also learn from customer communications expert, Patrick Kehoe of Messagepoint, as to how recent advancements in generative AI can accelerate content rewrites into plain language, reading level adjustments, translation processes and more to make communications optimization a reality. Get the latest on:

• How to lower the barrier to understanding complex customer communications
• What are the latest standards in plain language and how these can and should be adopted
• How to reduce the perceived burden of translating communications into multiple languages
• What to look for in a generative AI solution to ensure quality outcomes and efficient processes

Click here for more information and to register to attend.